The aim of offering payment plans at Willow Health is to help make high-quality care accessible for all. By enrolling in a payment plan, you agree to the following terms.
By receiving services by Willow Health, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, we will be unable to provide you with our specialist care.
We offer 3 main options for payment plan at Willow Health:
If you cancel your package halfway through a month and do not receive your scheduled monthly review, you will be refunded that month’s fee. No further prescriptions will be provided. Please note that our 48-hour cancellation policy remains in effect: cancellations made with less than 48 hours notice will be treated as a completed consultation, and no refund will be issued.
We have agreed to spread the cost of your consultation(s). When commencing a payment plan with Willow Health, you agree that you must complete the payment plan to ensure our clinician receives the full fee due. If the consultation has already been delivered, then any cancellation of your payment plan will prompt an invoice of any outstanding amount due to Willow Health.
We reserve the right to amend the payment schedule with your agreement or upon notice.
If you’re eligible for a refund, it will be processed according to our T&Cs policy. No refunds will be provided for appointments attended. By attending an appointment you agree to pay for the specialist’s time regardless of the outcome.
If you have a concern or dispute about a payment, please contact us as soon as possible so we can help resolve it.
Note: GoCardless doesn’t handle disputes directly but may offer support based on their own policies.
We may suspend or cancel your payment plan if:
If your plan is ended, any unpaid amounts will be due immediately.
We’re not responsible for any payment issues caused by GoCardless or your bank.
You’re responsible for making sure your bank details are correct and that your account has enough funds.
If not, you agree to cover any costs, claims, or losses that might result.
We’ll handle your personal and bank details in line with our Privacy Policy and the policies of GoCardless.
By signing up to the payment plan, you agree to how your information is collected, used, and shared as explained in those policies.
These terms are governed by Scottish law. Any legal matters will be handled in the Scottish courts.
We may update these terms from time to time. By continuing to use the payment plan, you’re agreeing to the most recent version, displayed on our website.
If you have questions about these Terms or your Payment Plan, please contact us at info@willow-health.co.uk or call us on 01786 652016.
